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FAQ

Frequently asked questions about Inpera.

3 min read

Frequently Asked Questions

Quick answers to common questions.

General

What is Inpera?

Inpera is a visual feedback and collaboration platform for web teams. It lets stakeholders click directly on websites to leave annotations, while developers get precise element targeting information.

How is it different from screenshots?

Inpera annotations are tied to specific DOM elements with CSS selectors and XPath. They stay attached even when the page layout changes, and developers get exact element paths for quick fixes.

What websites does it work with?

Any website - static HTML, SPAs (React, Vue, Angular), SSR (Next.js, Nuxt), or traditional server-rendered sites.

Pricing

What's included in the Free plan?

  • 3 team members
  • 1 project
  • 50 snapshots/month
  • 500 annotations
  • 1 integration
  • Community support

What does Pro add?

  • 10 team members
  • Unlimited projects
  • 500 snapshots/month
  • 10,000 annotations
  • 5 integrations
  • API access (100 req/15min)
  • Visual regression testing
  • GitHub + Slack integration
  • Email + chat support

What does Team add?

  • Unlimited everything
  • 10,000 API requests/15min
  • Team collaboration
  • Usage analytics
  • Priority support
  • Dedicated account manager

Can I change plans?

Yes. Upgrade anytime, downgrade at next billing cycle.

Annual discount?

Yes - save ~17% with annual billing.

Technical

Does the embed script slow down my site?

No. It's < 35KB gzipped, loads deferred, and uses requestIdleCallback for heavy operations. CPU usage is < 2%.

Is the script privacy-safe?

Yes. Input values are never captured (only type and length). No cookies or localStorage access. Fails silently without breaking your site.

Which browsers are supported?

Chrome, Firefox, Safari, Edge - latest 2 versions. Mobile Safari and Chrome Mobile supported.

Do I need API access?

Only if you want programmatic access. The web dashboard and integrations work without API access.

Integrations

Which tools are supported?

  • Issue Trackers: Jira, Linear, GitHub Issues, Asana, Trello, Notion
  • Communication: Slack, Discord, Microsoft Teams
  • CI/CD: Jenkins

Can I use webhooks for custom integrations?

Yes, webhooks are available on all plans.

Security

Where is data stored?

In secure cloud infrastructure with encryption at rest and in transit.

Is there SSO?

SSO is coming in the next version and will be available on all plans.

SOC 2 certified?

Not currently. We follow security best practices and conduct regular reviews.

Support

How do I get help?

Response times?

  • Free: Best effort
  • Pro: 24-48 hours
  • Team: Priority support with dedicated account manager